The Government of Guyana, through the Public Infrastructure Ministry (MPI) has taken a firm stance against mining and mining-related operators who cause significant deterioration to roads in the hinterland regions.This move by the Ministry comes in light of concerns raised over the misuse of hinterland roads, which is in contravention of the Road Users’ Agreement. As a result, the Ministry will be taking a firm stance against defaulters.According to the Public Infrastructure Ministry, significant sums of monies wereAn overladen truck stuck in the muddy conditions of a hinterland roadexpended in the hinterland regions last year for the rehabilitation of roadways. In fact, some $54.5 million was spent in 2016 to repair the Puruni-Itaballi corridor. This corridor is still under maintenance. Furthermore, in 2017, $100 million was allocated to improve the Puruni-Pappishou corridor.These corridors would have been targeted for rehabilitation with the intent of improving comfort and safety, particularly for those living and working in the hinterland regions. Gold and diamond miners were also specifically taken into consideration due to their significant contributions to Guyana’s economy and the development of our country.However, the Ministry’s efforts are being counteracted by operators of private mining or mining-related businesses who choose to use overladen trucks on the roads and engage in other forms of misuse. As a result, the lifespans of these roadways have been significantly reduced, thus compromising the safety standards initially set.It must also be noted that the misuse of these roads are in contravention of the Road Users’ Agreement with the Guyana Gold & Diamond Miners Association (GGDMA), the Public Infrastructure Ministry, and the Natural Resources Ministry.While the agreement notes that the Government of Guyana will use its best efforts to keep the road maintained in good condition at all times, road users must play their part by adhering to stipulations such as the prohibition of vehicles weighing more than 60 tons crossing Itaballi-Puruni bridges. Additionally, the agreement notes that users shall be liable to Government for any damage to Government’s property caused by the negligent use of the roadways by their employees and/or their agents.It must therefore be emphasised that efforts will be taken to reduce the incidences of misuse. The Public Infrastructure Ministry further urges operators to be cognisant of the negative impacts they are causing and adhere to stipulations outlined in the Road Users’ Agreement.
Celtic boss Brendan Rodgers has reiterated his commitment to the club amid links to the Arsenal job.Rodgers has been touted as a potential candidate to replace Arsene Wenger when the veteran French coach steps down from his post as Gunners manager after 22 years.However, the Northern Irishman has moved to reaffirm his loyalty to the Hoops a day after they claimed a seventh straight Premiership title.Speaking to Talksport, he said: “Listen, I woke up here on a Monday morning as manager of Celtic. “But for me, I’ve always said it, I’m so happy here at Celtic. I’m in a job that I love. It’s a huge club. A big expectancy, big pressure.”He added: “I would love to work in the Premier League again one day, but I’m hopefully going to be coaching for another 20 odd years. So it’s no time soon.“I’m so happy. I’ve got a great loyalty with the board here, they’ve been so supportive for me.“From the first day I walked in here, the supporters have given me everything and I feel a loyalty to them to ensure that we keep moving the club forward and keep progressing.” “Believe it or not the sky is blue here in Glasgow and I’m in the best job in the world. I’m absolutely loving it.“I’ve got a huge respect for Arsenal as a club.“It’s a club when I started my coaching career, Arsene was just coming into the club and I learnt so much in that period as a young coach watching him and watching his dignity and his class and how he dealt with everything.“So it’s a club I have huge respect for.
[View the story “#Nextchat RECAP: Preparing for Global Assignments” on Storify] On February 4, @SHRMNextchat chatted with Sharlyn Lauby and Ron Thomas about Preparing for Global Assignments.This was an excellent chat with great tips and advice from expatriate employees and HR professionals. In case you missed it, here are all the informative tweets from the chat:
In the aftermath of the 2017 holiday shopping season, brawls erupted in shopping malls across the country. Cell phone videos captured chaotic, frightening scenes that went viral and earned repeated play on television. The images may have solidified a burgeoning impression that many people hold—that the boundary between acceptable and unacceptable behavior in society is weakening. For sales associates working in retail stores today, providing customer service may seem increasingly like being on the front lines.On the issue of customer incivility, what does the data suggest? Is it true that rudeness—and worse, like workplace abuse—is growing? It’s not entirely clear if it is or if Facebook anecdotes, saturating news coverage, and video sharing just provides that impression.However, there are indications that today’s store personnel may, indeed, be working in more highly charged environments than in years’ past.- Sponsor – [text_ad use_post=’2385′]The most recent available data is from the UK, where incidents of violence and workplace abuse of retail staff grew by 22 percent in 2015, according to the British Retail Consortium Retail Crime Survey. Incidents increased from 32 per 1,000 employees in 2014 to 41 incidents per 1,000 employees in 2015. Many cases were limited to non-physical abuse or aggressive behavior, but 21 incidents per 1,000 involved some measure of physical violence.The most recent data from the United States is from a survey by LPM/SDR in 2013, which showed that 35.7 percent of loss prevention executives believed verbal harassment and abuse of employees by customers was on the rise; only 7.1 percent thought it was on the decline.Faced with rising rudeness, the mission to protect personnel assets from violence seems increasingly complicated. So what can retailers do about it?Responding to Incivility and Workplace AbuseIf store personnel today are indeed working in more abusive environments than a decade ago, then it’s imperative for loss prevention teams to review the steps it takes to keep them safe and to ask whether they are sufficiently training employees how to deal with unruly customers.Shouting, cursing, name-calling, and other inappropriate behavior by members of the public—if not effectively managed—can spark a physical altercation. “A store associate has to have a base understanding of when an angry customer is becoming a threat that requires notifying security,” explained Anthony Mangeri, director of fire and emergency management strategic relationships for American Public University System, in an interview with LP Magazine (“Focus on the 4 Ps to Meet Loss Prevention’s New Mandate in a More Violent World“).Even if an incident doesn’t escalate to physical violence, it can still have an impact on retail staff. Research by the DeGroote School of Business at McMaster University found that exposure to aggressive behavior at work is associated with a wide range of negative consequences, including fostering negative work attitudes, hurting productivity, causing emotional exhaustion, and increasing absenteeism and turnover.The inability of staff to properly respond to volatile situations can also harm a retailer’s reputation. A story went viral in 2016, for example, when a Dollar General store employee in Georgia grabbed a customer’s child and smacked him repeatedly with a belt after the boy threw a cookie at her . The employee faced charges of aggravated assault and cruelty to children, and the company endured endless Internet jabs to its reputation, such as “Dollar General now offering spankings—$1.”In a 2013 study of customer service, published in the International Journal of Workplace Health Management, researchers discovered that some employees are driven to engage in retaliatory behavior when they perceive they’ve been treated unjustly by customers.When an incident arises, it’s the ability of employees to de-escalate it that matters most, and the failure to do so can trigger acts of serious violence. Consider the tragic case of Ahmed Nahl, a salesman at a men’s clothing store in Tennesee. On trial for his murder, William Johnson testified that he took a gun to the store to intimidate Nahl, angry that suits that were supposed to be tailored weren’t ready. An argument between the two grew heated and—irate that he couldn’t get his money back—Johnson shot Nahl in the stomach.The incident is not an isolated example. Customers and clients now commit 9 percent of all workplace homicides, which is more than double the level in 2003. In light of the danger, retail staff with public contact should be trained on recognizing signs of potentially violent behavior, verbal de-escalation, and personal safety precautions, including escape techniques.In addition to training, retailers might take other steps to reduce the likelihood of employees becoming embroiled in situations where de-escalation becomes necessary. These include:A policy allowing employees to refuse service to unruly customers, which OSHA includes in its recommendations to prevent workplace violence.Adequate staffing levels. Research shows that employees are more vulnerable to workplace abuse by customers when they lack support from coworkers, and that the number of incidents increases sharply as the number of employees is reduced.Clarity on incident reporting. For LP leaders to develop effective strategies to protect employees, they need a full accounting of incidents that occur. To that end, retailers need to create awareness of the types of incidents that staff should report and to whom. Data lays the groundwork for staff training that is tailored to the risks they face. This is important because certain types of workplace harassment and abuse occur more in some types of retail environments than in others. For example, women working in the restaurant industry report being victims of sexual harassment at a disproportionately high rate, according to a 2015 study published in the Berkeley Journal of Employment & Labor Law, Workplace Violence and Harassment of Low-Wage Workers.Addressing environmental factors. Reducing frustration among customers helps reduce angry confrontations with employees, so taking steps to make customers comfortable can help, such as adequate space for crowd size, accurate and sufficient signage, cleanliness, and comfortable temperature.On this last point, it may be helpful for retailers to pay strict attention to—and gather data on—the issues that most anger customers. According to ClickFox’s Customer Tipping Points Benchmarking survey, customers are most frustrated when they have to speak with multiple staff to resolve an issue and start over every time. Some 42 percent of all respondents say this is their most frustrating tipping point. Other issues that are quick to anger customers are long wait times and rude or inexperienced staff, according to the survey.Although active shooter incidents grab more attention, no other form of violence is growing faster than the workplace abuse that employees suffer at the hands of customers and clients. So, just as retailers need a plan to protect workers from potential gun violence, they also need strategies to assist workers with managing the certainty of unruly customer behavior.This post was originally published in 2017 and was updated July 25, 2018. Stay UpdatedGet critical information for loss prevention professionals, security and retail management delivered right to your inbox. Sign up now
We all know that the Internet is transforming business, but the Internet is also transforming our social and political lives as well in similar ways.A group of bloggers got together and came up with an idea – Blog Action Day. The idea is to have a huge number of bloggers all write about one issue – the environment – on the same day to call attention to the issue. They have also asked bloggers who make money from ads on their blog, to donate their ad revenue from that day to an environmental charity. That’s it. Pretty simple idea. In today’s world, this makes sense, sounds reasonable and not too difficult to pull off.But let’s rewind to about 15 years ago. Before normal humans used the Internet. Back to the old rules of marketing. Doing something like this would have meant coordinating huge media conglomerates that publish most of the content people consumed daily – the New York Times, Washington Post, NBC, ABC, etc. A monumental task, perhaps impossible.But in the modern world where we are all now playing by the new rules of marketing, something like this is not that hard. In fact, just working on a volunteer basis, these few bloggers have enlisted some of the top blogs in the world, including many I read, like GigaOM, SEOmoz, and Copyblogger. They have had over 15,000 blogs sign up. This means that their reach is over 12 million readers. Plus the event itself is garnering media attention, increasing the reach and impact by a huge amount – of course some of the coverage is negative.How does all of this affect your business? Think about the personas you serve. Are there any issues that they care about? What does your market care about (besides your product)? HubSpot is targeting marketing professionals and small business owners – do you think this post about the environment and marketing below is interesting to them? Originally published Oct 15, 2007 9:31:00 AM, updated October 18 2015 Topics: Viral Campaigns Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack
to learn how to use online video to grow your business with inbound marketing. KylePaice Episode #2: “Player Please!” subscribe to our YouTube page natehinchey How do you get started with YouTube, video podcasting, live streaming, or viral videos? @ Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack Foursquare Foursquare Cops ryanfarnan Webinar: How to Use Online Video for Inbound Marketing Download the free webinar
The State of Inbound Marketing 2010 Businesses that are increasing inbound marketing budgets said they’re doing so because of “past success with inbound marketing” (58%). Success includes lead generation and client/customer acquisition: 43% of companies using Facebook have acquired a customer Businesses are putting their money where their mouth is when it comes to inbound marketing. According HubSpot’s Why Spending has Increased Download the webinar now 41% of companies who use Twitter for marketing have acquired a customer from a Twitter-related lead Inbound Marketing The small minority of businesses that are reducing inbound marketing budgets are doing so almost exclusively due to economic conditions. 46% of companies that have blogs have acquired a customer from a blog-generated lead Additionally, those surveyed said inbound marketing channels are more important than any outbound channel. Specifically, social media, blogs, and organic search engine optimization are of greatest importance. Eighty-five percent of respondents rated company blogs as “useful” or better in 2010. And Twitter moved into the second spot with 71% saying it is “useful” or better, compared with 39% in 2009. Topics: Webinar: The 2010 State of Inbound Marketing Listen to Mike Volpe, VP of Marketing at HubSpot for a 30- minute overview of the 2010 State of Inbound Marketing! Social Media to learn how more than 230 professionals have been using inbound marketing to transform their businesses. 41% of companies that use LinkedIn for marketing have acquired a customer from that source Originally published Apr 28, 2010 5:15:00 AM, updated October 18 2015 What about you? Are you doing more with inbound marketing this year? What success have you seen? report, the majority of the 231 businesses surveyed said they planned to increase their 2010 inbound marketing budgets from 2009 levels. In fact, 88% of those surveyed are either maintaining or increasing their inbound marketing budgets. Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack
Place these plugins above the fold of your website and on multiple pages to generate more engagement. Sites that placed the Activity Feed on the front page as well as other content pages received 2-10x more clicks per user than sites with plugins only on the front page. Social Media Engagement To determine the best practices compiled on the page, Facebook analyzed 100 top media sites that use Facebook’s social plugins. Are you taking advantage of best practices when it comes to promoting news about your business on Facebook? Now you can check with Facebook’s new Originally published Jul 28, 2010 1:00:00 PM, updated October 20 2016 Use the Live Stream social plugins. marketers’ guide to Facebook social plugins . ( Social News Best Practices for Marketers using FBML tabs launched Monday Implement the .) Status updates asking simple questions or encouraging a user to Like the story have 2-3x the activity. In addition, stories that are published in the early morning or just before bed have higher engagement. To increase engagement: and Facebook + Media page Don’t forget Insights! Like Button . Click here to find out how — includes best practices, tools to drive traffic and other insights for promoting news on Facebook. To drive audience and interaction: Publish to users through Pages and Like button connections. Okay — so you may not be a media company. But if you publish news about your company on Facebook, Facebook’s new page should be very applicable to you. While the Media Page offers advice to journalists for driving traffic on Facebook, it also includes tips for driving engagement and interaction. If you’re a marketer, these tips can be especially helpful as you try to . The new page — geared toward journalists but with implications for all Recommendations regularly updated Activity Feed Facebook offers basic insights into your Facebook page’s growth, fans and interactivity via Run promotions . Implement the version that includes thumbnails of friends, enables comments, and place it at the top and bottom of articles and near visual content like videos/graphics. According to Facebook, websites that followed these best practices experienced 3-5x greater click-through rates on the Like Button. box Planning a live event, webinar or webcast? Implement the increase interaction on your business’ Facebook page Check out our . Your page’s Insights Dashboard will provide metrics to help you understand and analyze trends within user growth and demographics, consumption of content, and creation of content. Keep track of your business page’s performance to determine what works, what doesn’t and learn how best to engage your fans. on your Page Keep your pages timely and with fresh content to keep people engaged. Update the status on your page often. social plugin on your website businesses on Facebook Facebook Insights to capture real-time engagement. , which Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack if you’re unfamiliar with them. Then review some of the most applicable best practices for marketers we pulled from Facebook’s new Media Page. Here they are! Topics:
free smartphone So what does all this Movitas , and We, as humans, are not conditioned to squint our eyes for that long at a tiny area, nor do we want to pinch/zoom our way around a bloated website. When most people interact with a mobile website, they are seeking very specific pieces of information (e.g. physical addresses, directions, contacts, phone numbers, or email addresses). , and Hipcricket . (And you’re not one of those types, are you?) Topics: would be if you have a small space to place an ad and wanted to share more content (kind of like an extension of an ad), or another idea for us would be if you wanted to capture information from your audience (such as attendees to your booth at a trade show), asking them fill out a form. Check out the following companies in this space for more: Implement a QR Code Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack 1) Most websites will technically display on mobile devices such as smartphones, but how do they look? Most smartphones have 3-5 inch screens. Chances are, unless you have “mobilized” your website to specifically fit a smaller device’s screen, you are missing out on many potential customers. Biggest reason? Too much information and too many graphics jam-packed into a small area. Truly mobile people don’t want the whole dog ‘n pony show with your website; they’d rather find an answer to a question, and they want to find it fast! Mobilizing your website should be your top priority for mobile, and it should be the only step you take if you only take one. There are plenty of companies that can help you here depending on your budget, including , to stay ahead of the curve. Start slow. Adopt just one of the four ideas mentioned above, and see how well it fits into your business before moving forward. And again, if you do just one thing, , Netbiscuits GENWI . Get an App (For Smartphones and Tablets) Want a chance to win a Mobify , an online event with 36 sessions of how-to’s, live demos, and rich discussion aimed at helping consumers and businesses “go mobile.” Mobile Merger Below are four steps you can take to An entire industry is being built around applications alone this very moment. Apps are essentially software and programs made available for smartphones, tablets, and other mobile devices. They range from productivity tools to condensed news sites to social networking utilities. Major brands have caught on that people are spending more time interacting with apps than mobilized websites and have decided to build apps that replicate the important features and information for their business. Whether you should move forward with app should depend on your business. If you’re a big, well-established brand, chances are, people are already looking to interact with you through an app, whether it be for sales, recruiting, or customer support. For others, apps open a creative and cutting-edge channel to promote your business. In some cases, the app CAN be your business. Either way, explore apps further with providers such as: Unless you’re from another planet, you realize that we’re in a Textmarks . and share success stories of businesses and consumers utilizing mobile technologies and mobile marketing. mean to you? In short, you need to 4) using QR codes Mobile Marketing and watch the extra traffic and potential leads you pick up from that alone come rolling in. You’ll thank me later! ? 2) Justus Bluemer ScanBuy . Join the JAGTAG AppMakr 3) , and . SwebApps Marketing Takeaway Photo Credit: really mobilize your website Set Up a Text Message Campaign , and mobile revolution Originally published Aug 19, 2011 3:01:00 PM, updated October 20 2016 This is guest blog post written by Geoff Peterson. Geoff is the founder of , with mobile devices and mobile technologies taking over our lives. Mobile is blending into nearly everything we do, as we carry smartphones and tablets by our side at all times and interact with mobile websites, apps, games, and text message campaigns on a regular basis. And this is only the beginning of the potential for mobile. If you’re smart, you recognize the need to figure out what may or may not apply to you and your business, then get going. If you don’t, you risk getting left behind like many people who still don’t see the value in Mobilize Your Website Mobile Mesh Contest QR just sounds technical, doesn’t it? It stands for “quick response,” and I’ll bet the farm you’ve come across a QR code in a magazine, in an ad during TV commercials, on a product box sitting in your house, or in a display on a building. Once a very niche technology, QR codes have now become very commonplace for business. Some smartphones already come with pre-installed QR or 2D barcode readers, and there are several free, downloadable barcode reader applications available for use on others. These readers use the camera lens inside phones to scan the QR code (which is filled with information and mobile website links). After it reads the QR code, you are usually taken to a custom, mobilized website with a special promotion, exclusive content, or the like for you to interact with. One good idea for Impact Mobile social media Virtually every mobile phone has text messaging capabilities, and the vast majority of people toting a mobile phone have sent and received text messages and understand the technology by now (again, it’s a mobile world we live in). With that in mind, if your profession is sales, marketing, or recruiting, the effective use of text message campaigns can increase your numbers and productivity ten-fold, if done right. To be clear, text message campaigns must be done ethically with 100% opt-in by the end user. People that opt-in are telling you “please send me your updates” straight to my mobile phone. Ideas for text message campaigns can include special offers, rewards programs, or VIP content not found anywhere else. Those ideas usually grab attention as well as legal opt-ins for you to work with. Take a close look at the following companies who make their hay with SMS/text messaging campaign set-up and development: . jumpstart your business’ mobile presence get into mobile now
Topics: Originally published Aug 17, 2012 4:30:00 PM, updated October 20 2016 SEO Are you hip to the current state of search engine optimization, internet marketing, and the marketing profession? In partnership with HubSpot, SEOmoz will soon release the results of its 2012 SEO & Internet Marketing Survey, in which more than 6,400 online marketers answered 54 questions about the state of the industry, their companies, and their work.But even as the broader economy seems to falter, many companies leveraging internet marketing are growing and thriving, and the survey gives marketers a deeper look into the current state of a fast-moving industry. In fact, HubSpot Founder Dharmesh Shah and SEOmoz CEO Rand Fishkin will join forces for a live webinar this Monday, August 20 at 1 PM EST to discuss the full survey results (will you be joining them?). But before they do, we wanted to give you a sneak peek at some of the survey data to wet your appetite. In this post, we’ll share some of the survey’s key findings.Social Media Is Going StrongNot surprisingly, social media is a hot topic for online marketers in 2012. When asked about the services in most demand over the past year, social media led the way, with 72% of respondents reporting increased demand.Social media actions topped the list of tactics, too. The most popular inbound marketing action for 2012 was setting up a Facebook business page (76% of respondents). And setting up a Google+ business page was close behind (64%).Google+ Is Holding its OwnWhile Facebook leads the way among the top social media sites used by marketers (88% of respondents) and Twitter isn’t far behind, Google+ also makes a strong showing, pushing itself into the #3 spot.Another newcomer, Pinterest, also worked its way up, making it into the #7 spot (21% of respondents). And video is clearly still alive and well in 2012, with YouTube coming in as the 4th most popular social network with our audience.Content Classics Still RuleOf course, not everything changes. Despite the hype over infographics and other new content categories, traditional forms of inbound marketing content still ruled the top 5.In fact, infographics came in at #8 (26% of respondents), trailing behind video and traditional, image-based content (such as photographs). Old standbys like guides and press releases are still popular in 2012.Did any of this data surprise you? To learn about the full survey results, be sure to join Rand and Dharmesh for their live webinar, “The State of SEO and Internet Marketing in 2012,” this Monday, August 20 at 1 PM EST. Register here!This is a guest post written by Dr. Peter Meyers (“Dr. Pete”), a cognitive psychologist, online marketer, and occasional rogue scientist at SEOmoz. You can find him on Twitter @dr_pete, because he still doesn’t understand how Pinterest works. Don’t forget to share this post! AddThis Sharing ButtonsShare to TwitterTwitterShare to FacebookFacebookShare to Email AppEmail AppShare to LinkedInLinkedInShare to MessengerMessengerShare to SlackSlack